Return Policy
Last Update: 23 April 2022
We take immense pride in producing some of America’s best products and proudly offer free exchanges and returns on all of our items. Furthermore, we offer a 100% money back guarantee within the first 60 days, if you are not completely satisfied with your order. Although we hope this is never the case, please don’t hesitate in reaching out with any issues, so we can help remedy the situation as quickly as possible.
To print a return or exchange form, please email suport@cadetx.com.
Return and Exchange Policy:
- We provide full refunds, exchanges, and requests for store credit up to 60 days after the original purchase date.
- Refunds are credited to the card used in the original transaction.
- While we do supply free return shipping, we cannot refund original shipping charges unless a defective product was received or a shipping error occurred.
- To request a return shipping label, please request a return shipping label by sending an email to support@cadetx.com and include your name, order number, and brief description of why you are returning your item.
- For orders lost or stolen in transit, please email us to arrange redelivery at support@cadetx.com and include your name, order number, and original order date.
Additional Information:
- Please allow 5-7 business days for processing on all returns and in-stock exchanges.
- In the event a requested item is unavailable, we will notify you as soon as possible.
- Refunds typically appear on your statement 3-5 business days after the refund is initiated.
- Store credit is issued immediately after processing the return and will be emailed directly to you.
- The total price of your refund or store credit may vary from the listed price of each item based on any discounts or taxes applied to the original order.
- Please inform us if your credit card information has changed since your original order.